AI recruitment is an innovative approach to automating tasks and streamlining efficiencies across the hiring process. As digital transformation continues to shape and modernise business practices, it’s becoming clear that adopting AI recruitment tools offers significant advantages to the talent acquisition process and MSP solutions over more traditional methods.
In this blog, we’ll explore how AI recruitment is redefining the talent acquisition process and the benefits it offers to MSP solutions. We will discuss how AI can improve productivity, reduce bias, heighten the quality of hires, and lower costs, all while working alongside the expertise of recruitment professionals.
“We’re embracing emerging technologies like AI to futureproof our relationships with our long-standing client partners.”
- Darren Gibson, IT Business Partner Manager
According to Leoforce's The Future of AI Recruiting and Transformation 2024 Report, 30% of companies have increased their investment in automation and AI recruitment tools over the last two years. The report also revealed that 81% of surveyed businesses plan to invest in AI and automation solutions to improve recruitment processes.
We also fall into this category. Over the coming years, we believe embracing AI recruitment as part of our digital transformation strategy and MSP solution will positively impact our talent acquisition services. Here’s why:
Reduced Hiring Cycles with Enhanced Productivity
As reported by Tidio, 67% of hiring decision-makers and 44% of recruitment consultants see AI’s primary benefit as its ability to save time during the hiring process.
AI recruitment tools can assist by automating time-consuming tasks and improving efficiency throughout the talent acquisition process. In their survey of 477 talent acquisition and HR leaders, Mercer found that:
- 40% said they use AI to engage and source talent for employer-centric matching.
- 28% of respondents said they used AI to analyse their internal recruitment and talent acquisition data.
By using AI in this way, recruiters can focus on building strong relationships with clients and candidates while still benefiting from valuable insights and efficiencies. This approach ensures that AI serves as a supportive tool, working alongside human expertise to deliver the best results.
Streamlining and improving the talent acquisition process has a host of benefits for not only talent acquisition teams but also their clients:
Improves Quality of Hires
It plays a crucial role in improving the quality of hires by enabling precise matching - helping businesses avoid the acquisition of poor hires, which can incur costs up to 30% of an employee's first-year salary. AI helps to optimise every step of the hiring process, scrutinising candidates’ skills and compatibility with company culture, leading to better-fitting matches.
According to McKinsey & Company, AI boosts hiring efficiency by 20%, while AI-powered tools can speed up resume screening and reduce hiring time by up to 90%. This helps businesses make smarter, more informed hiring decisions that result in higher-quality talent.
Reduces Recruitment Bias
AI can play a key role in the screening process by focusing on candidates' skills and experiences rather than factors like gender or race, promoting a more inclusive, diverse, and skilled workforce. According to Tidio, 68% of consultants believe that AI recruitment tools are effective in reducing unintentional bias in hiring decisions.
Lower Hiring Costs
AI has the potential to significantly lower hiring costs, with studies showing it can reduce expenses by up to 30% per hire. By streamlining processes such as resume screening, candidate matching, and communication, AI helps organisations save time and resources while improving overall efficiency.
Improved Candidate Experience
Streamlining the screening process benefits both recruiters and candidates. Faster responses keep applicants informed, reduce uncertainty, and improve their overall experience and satisfaction with the hiring process.
At NES Advantage, we’ve found that combining our MSP solution with the adoption of AI into your business can produce savings of over 10% on the total cost of ownership of contractor workforces. These efficiencies can also reduce your time-to-hire by up to 50%.
A Human-First Experience Backed by AI
AI recruitment strategies offer numerous benefits, such as reducing hiring times for clients and candidates while increasing consultant productivity. However, relying solely on automation tools is not the way forward. Instead, the focus remains on delivering a human-first MSP experience backed by AI.
“AI is not going to replace the human aspect of NES Advantage. We’ll use it to add value to the human elements of our experience and services.
What we’re looking to achieve is the best of both worlds. You’ve got the AI digital transformation to complete repetitive tasks and free up our consultants' time. Then, you have the human touch to build real connections with our clients and candidates.”
- Darren Gibson, IT Business Partner Manager
Using AI's omnichannel capabilities ensures that no candidate is overlooked. AI recruitment tools can notify candidates of their progress throughout the hiring process. Automated emails can be sent immediately after a candidate applies for a role, uploads a CV, or completes an interview.
These personalised automated emails inform candidates about their success or next steps, eliminating long waits or feelings of being ignored. This approach saves consultants time writing manual emails while maintaining transparency and regular communication with candidates.
As reported by CharityJob, 75% of candidates never receive a response from an employer after submitting an application. They also revealed that 60% of applicants never hear back from an employer after an interview. By automating personalised candidate responses, AI recruitment tools ensure this is no longer an issue. This provides talent with a better experience and helps clients maintain a strong employer brand within their target markets.
Personalised automated emails can also be sent to clients, offering real-time talent acquisition reports, candidate CVs, and interview feedback. These timely insights accelerate hiring decisions, helping clients source, place, and onboard their ideal candidates ahead of competitors.
Of course, these automated communications can always be followed up with human interactions to maintain strong client relationships. This approach saves time and speeds up the hiring process, benefitting all parties involved.
AI recruiting tools can also notify consultants when they should contact a candidate or client at the right time. These automated notifications help manage recruiters' time, ensuring they frequently schedule meetings with clients and candidates to maintain a human-first approach.
During these face-to-face or virtual meetings, AI recruitment tools can record calls and automatically generate notes on behalf of the recruiter. This approach offers the best of both worlds: Clients and candidates benefit from the human touch in the recruitment process, while consultants save time previously spent writing meeting notes, allowing for more engaging interactions with clients and candidates.
As reported by Tidio, 75% of individuals would accept the support of AI in making hiring decisions as long as a human is involved in the decision-making.
That's exactly what we intend to implement at NES Advantage. We want to maintain the input of our human consultants throughout each stage of the talent acquisition process and deploy AI recruitment tools to enhance our solutions.
With the backing of a human consultant, AI can support the onboarding process, helping talent settle into their roles quicker and allowing the client to receive their new hire sooner.
While AI should be embraced, it will not replace the human aspect provided as part of talent solutions. Ultimately, AI is a tool designed to complement, not replace, the experience and insight consultants deliver to clients and candidates. AI will enhance the MSP and talent acquisition solutions delivered to businesses.
Market Analysis and Data-Driven Insights
As part of an AI-enhanced MSP solution, data analytics and market rate benchmarking are provided. These insights assist with workforce planning and business continuity, adjusting resource levels to meet evolving operational requirements.
At NES Advantage, for example, with our 2.3 million candidates in our applicant tracking and CRM system, we use AI tools to enhance our analysis, tracking, and translation of data. Another reason we embrace AI recruitment tools as part of our digital transformation is our ability to provide deeper market analysis and data-driven insights.
We are using these tools to gain deeper insights into market trends across the regions we support, including Africa, Asia, Europe, the Middle East, the Americas, and Oceania. Our consultants also use AI and automation to analyse competitor activities and candidate behaviours, helping to inform strategic decision-making and allowing us to stay ahead of industry trends.
Using AI recruitment tools, the accuracy of client and candidate data can be improved by identifying and resolving incomplete or inaccurate data entries through automated processes.
AI can also automatically update fields within the CRM based on time or activity, such as updating a candidate's status to Active upon placement completion. Consultants will be trained to use AI tools to utilise survey responses to feed data back into the CRM. For instance, this could involve requesting updated CVs and information from candidates to ensure talent pools remain current.
AI recruitment tools will additionally analyse the time taken to source, place, and onboard candidates. This analysis will help identify opportunities to make talent acquisition solutions more seamless and efficient without compromising service quality or the calibre of professionals sourced.
Furthermore, AI recruitment tools can analyse candidates' CVs and interview notes to match talent with ideal roles based on their skills, attributes, and experience. AI can use this data to predict a candidate's success rate, minimising the likelihood of poor hiring decisions.
At NES Advantage, AI will be used predominantly to support the development of more personalised and data-driven client interactions. I think AI and automation will help filter the quality of data, allowing us to broaden diverse talent pools and make better decisions for talent acquisition strategies.
- Darren Gibson, IT Business Partner Manager
It’s important to emphasise that AI and automation will not be solely relied upon to collate and translate market analysis and data-driven insights. Every process will be tracked and reviewed with input from consultants.
The adoption of AI in recruitment is focused on harnessing an emerging tool to add value to clients, candidates, and internal consultants. By freeing up consultants’ time, AI enables them to achieve more for clients and candidates, creating a more seamless approach to talent acquisition.
Ready to Let AI-Powered MSP Solutions Transform Your Hiring Process ?
The integration of AI recruitment tools into MSP solutions offers numerous advantages, including reduced hiring cycles, enhanced productivity, and an improved client experience. AI's ability to automate time-consuming tasks and provide data-driven insights empowers recruitment professionals to make smarter decisions while maintaining human relationships with candidates and clients. This mix of AI capabilities and human expertise develops a much more personalised and efficient approach to talent acquisition.
As AI continues to innovate, its role in recruitment is only due to expand. It will help your organisation stay ahead of market trends and streamline its hiring processes. At NES Advantage, we’re committed to embracing AI as a tool to complement our consultants’ expertise, which will help drive better outcomes for our clients. With this approach, we can deliver more effective and tailored MSP solutions, ultimately helping your business build stronger and more successful teams.
Ready to transform your talent acquisition strategy with the power of AI? Contact NES Advantage today to discover how we can help your business stay ahead with AI-powered MSP solutions that drive better outcomes for your teams.
